In the news
The latest industry happenings featuring HTS and our partners. Check out upcoming and past media appearances, press releases, broadcast segments and more.
LATEST FROM HTS
News & announcements
Press releases from the HTS Newsroom
HTS NEWSROOM1 Oct 2025
HTS (Hopper Technology Solutions) unveils new generative AI travel agent, HTS Assist, for airlines and travel providers
HTS Assist is redefining how travel companies service their customers via agentic AI – enabling 4X faster response times, higher customer satisfaction, and 65% lower servicing costs.
HTS NEWSROOM9 Sep 2025
flyadeal and HTS (Hopper Technology Solutions) partner to launch enhanced flexibility for airline’s passengers
Saudi Arabia’s fast-growing low-cost carrier brings more flexibility to passengers with HTS’ Cancel for Any Reason and Premium Disruption Assistance
HTS NEWSROOM30 Jul 2025
Frontier Airlines unveils new travel flexibility benefit as part of The New Frontier
First U.S. airline to offer Disruption Assistance for Any Reason, in partnership with HTS, Hopper’s B2B Division
GLOBAL COVERAGE
In the press
As featured from publications around the world
Forbes14 Oct 2025
How Can AI Change The Way We Travel
The clearest manifestation of that strategy is HTS Assist, a voice-and-chat agent designed to resolve customer issues end-to-end.
Venture Beat2 Oct 2025
Hopper's AI agent can book flights and cancel trips without human help
Hopper Technology Solutions launched a breakthrough artificial intelligence system Wednesday that can autonomously handle complex travel customer service issues from start to finish, a major advance in AI-powered automation for the trillion-dollar travel industry.
The Globe and Mail2 Oct 2025
Hopper leans into AI with virtual customer service agent it says is as good as humans
Now the Montreal company is leaning into generative AI, launching a virtual customer service portal called HTS Assist (HTS stands for Hopper Technology Solutions) that airlines and travel providers can offer their customers.
SPOTLIGHT
Broadcast highlights
Select media segments on the global and national level
GOOD MORNING AMERICA
13 Nov 2024
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TODAY SHOW
28 Aug 2024
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HTS RESEARCH
The latest Industry Insights
Expert travel research backed by in-depth consumer and industry insights
ISSUE 10Oct 2025
Holiday Travel Index 2025
New report unveils the top travel shopping and traveler behavior trends shaping the 2025 holiday travel season.
ARTICLEOct 2025
Shorter booking windows demand agile, high-impact campaigns
Travelers are planning closer to departure than ever.
ARTICLESep 2025
Travel discovery is fragmented—and that’s a good thing for advertisers
Modern travel discovery doesn’t follow a straight line.
SAVE THE DATE
Speaking & events
Events, conferences, webinars, and more
4
Nov
Media Solutions
WTM London
Excel, London | 4 - 6 November 2025
PRESENTATION
Check out Makoto Rheault-Kihara, our SVP of App and Media in a round-table discussion with Visit Oman.
5
Nov
AI
SAAS North
Ottawa, Canada | 5 - 6 November 2025
PRESENTATION
Check out Jo Lai, our VP of Customer Service, at SAAS North exploring how HTS is leveraging AI to improve the travel journey.
18
Nov
HTS
Phocuswright Conference
San Diego | 18 - 20 November 2025
PRESENTATION
President and Co-Founder, Dakota Smith, will take the stage to share the latest from HTS and how B2B travel sellers are reshaping the market.
SPOTLIGHT
Speaking highlights
Missed a webinar or speaking session? See them below.
WORLD AVIATION FESTIVAL
13 Nov 2024
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HEDNA
10 Sep 2024
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ACCOLADES
Industry recognition & awards
HTS & Hopper have been recognized for excellence across the industry
MEDIA ASSETS
Press kit
Download official HTS logos and executive team photos
Leadership photos
Brand guide
Brand logos
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© 2025 Hopper Inc.
© 2025 Hopper Inc.